Reduce Waiting Times – Fill Cancelled Appointments Automatically
Long waiting lists cost practices revenue and leave patients without the treatment they need. TheraNext combines round-the-clock online booking, a prioritised waiting list, and a GDPR-compliant AI call agent that automatically fills cancelled slots based on each patient's current treatment needs. The result: shorter waiting times, higher utilisation, and better continuity of care.
Online Booking: Available 24/7, No Phone Required
Patients book available appointments directly through the patient portal or the TheraNext patient app – at any time of day, without hold music or callbacks. Your reception team is freed up, and double-bookings become a thing of the past. All bookings are encrypted and processed on servers based in Germany.
- ✓Bookable via browser and patient app
- ✓Real-time availability – no manual updates needed
- ✓GDPR-compliant, field-level encryption, two-factor authentication
Prioritised Waiting List Based on Treatment Need
Short-notice cancellations happen every day – what matters is who you contact next. TheraNext maintains a structured waiting list sorted by medical treatment need, prescription duration, and urgency. This ensures cancelled slots always reach the patients who benefit most.
- ✓Automatic prioritisation based on treatment plan
- ✓Filter by therapist, room, and specialisation
- ✓Full audit trail for quality management
AI Call Agent: Cancelled Slots Filled by Phone
TheraNext includes its own GDPR-compliant AI voice agent that automatically calls patients from the waiting list whenever a slot opens, and confirms a replacement appointment based on current treatment need – not just availability. The practice only steps in when human judgement is required. The outcome: fewer empty slots and better care continuity.
Everything in One System – No Add-Ons Needed
Scheduling, waiting lists, AI rebooking, statutory billing, and GoBD-compliant bookkeeping all run inside a single cloud platform. No integration headaches, no duplicate data entry. TheraNext is fully browser-based on Windows, Mac, and iPad – nothing to install.
- ✓Direct statutory billing without a third-party billing centre
- ✓Native telematics infrastructure via RISE, eVO-ready
- ✓HeilM-RL traffic-light system and Blankoverordnung support included
Frequently asked questions
Can I restrict online booking to specific treatment types?
Yes. In TheraNext you define exactly which treatment types, therapists, and time slots are available for online booking. Everything else remains internal and cannot be booked by patients.
How does the AI call agent ensure only the right patients are contacted?
The agent only accesses the prioritised waiting list that you maintain yourself. It contacts only patients with an active treatment need who have consented to being reached – GDPR-compliant, with data held on servers in Germany.
What happens if a patient declines the offered appointment?
The agent automatically logs the decline, moves to the next person on the waiting list, and keeps the slot open until it is filled or the practice intervenes manually.
Is TheraNext suitable for small single-therapist practices?
Yes. TheraNext is modular and fairly priced, with short contract terms. Smaller practices benefit especially from reduced phone workload and automatic slot refilling, without needing dedicated administrative staff for the task.